ItemRentals.com

Q: What areas do you serve?

A: We serve the entire Wasatch Front in Northern Utah — from Ogden down to Provo, including Salt Lake City, Park City, Layton, Bountiful, Sandy, and the surrounding valleys. If you're outside this area, contact us anyway — we may be able to accommodate you for an additional delivery fee!

Q: What happens if an item gets damaged during my event?

A: We understand that accidents happen at events! Normal wear and tear is expected and covered. For significant damage beyond normal use, we may charge a repair/replacement fee. We'll discuss our damage policy with you when you book.

Q: Can I see the items before booking?

A: Of course! Check out our Gallery page for photos of our items at real events. If you'd like to see items in person, we can arrange a viewing at our Salt Lake City studio by appointment. Just reach out and we'll set it up!

Q: How far in advance should I book?

A: We recommend booking at least 4-6 weeks before your event, especially during peak wedding season (May through October) — Utah weddings book up fast! Popular items like our photo booths and audio guestbooks go quickly. That said, we sometimes have last-minute availability, so don't hesitate to reach out even if your event is soon.

Q: How does pricing work?

A: Our prices are based on a per-event rental. The price includes delivery, setup, breakdown, and pickup. Prices vary by item and event duration — check each item's page for price ranges, or fill out our quote request form for a custom quote!

Q: Is a deposit required?

A: Yes, we require a 50% deposit to secure your booking. The remaining balance is due 7 days before your event. We accept checks, Venmo, Zelle, and PayPal.

Q: What is your cancellation policy?

A: Cancellations made 30+ days before the event receive a full deposit refund. Cancellations 14-29 days before receive a 50% deposit refund. Cancellations less than 14 days before are non-refundable. We understand things happen — if you need to reschedule, we're happy to work with you!

Q: Can I rent multiple items for one event?

A: Absolutely! Many of our clients rent 2-3 items for their event. We offer bundle discounts when you rent multiple items — ask us about our packages when you request a quote!

Q: Do you deliver and set up the items?

A: Yes! Delivery, setup, and pickup are included in all our rental prices. We'll arrive 1-2 hours before your event to get everything set up and tested. We'll also return after the event to break everything down. You don't have to lift a finger!

Q: Do I need to provide a table or power outlet?

A: We'll need a table and a nearby power outlet for most items (audio guestbooks, photo booths, record players). If a table isn't available, let us know and we can bring one for a small additional fee. We bring our own extension cords!

Q: How does the audio guestbook work?

A: It's super simple! Guests pick up the phone handset, wait for the beep, and leave their message. When they're done, they hang up. That's it! We include a sign with instructions so guests know what to do. After your event, we'll send you all the recordings as MP3 files within 48 hours.

Q: What if the audio guestbook or photo booth has a technical issue during my event?

A: All our equipment is thoroughly tested before every event. In the rare case of a technical issue, we provide a phone support number you can call for immediate troubleshooting. For photo booth rentals, our on-site attendant handles any issues in real-time.

Q: Can I customize the photo booth photo strips?

A: Yes! We can add your names, event date, and a custom message or design to the photo strip template. Just let us know what you'd like when you book and we'll send you a proof to approve.

Q: Do you provide an attendant with the photo booth?

A: Yes! Every photo booth rental comes with a friendly booth attendant who will be there for the duration of your event. They'll help guests with props, make sure everything runs smoothly, and keep the fun going!

Q: What kind of events do you serve?

A: We serve all kinds of events! Weddings are our most popular, but we also do engagement parties, birthday parties, corporate events, baby showers, anniversary celebrations, holiday parties, graduation parties, and more. If you're having an event, we'd love to be part of it!